If your pet has an emergency during our regular business hours, please contact us. We have an emergency veterinarian and our clinic can handle most emergency situations. If possible, please call us beforehand, so we can prepare for your arrival.
The easiest answer as to if your per needs emergency vet care is when you feel his or her medical condition is serious and cannot wait. However, the following general situations should help you determine if you need to seek out emergency care for your pet:
Sometimes we are fully booked for the day or we are not open during an “emergency hour”. For emergencies that occur outside of our regular hours, we refer our clients to:
AVES: Austin Veterinary Emergency & Specialty (open 24/7)
7300 Ranch Road 2222, Austin, TX 78730
Due to the COVID-19 outbreak, we will be scaling our hours of business and our appointment availability down for the safety of our clients and our staff. This is all temporary and we will adjust as the situation progresses. We will continue to update our clients as we are able to.
As of Tuesday, March 23rd:
⋅ Our business hours will be 9 am to 5 pm by appointment only.
⋅ We will not be accepting any new client walk-ins.
⋅ Elective procedures such as dentals and surgeries will be scheduled out only for existing patients with a previous physical exam and history with the clinic.
Please be patient with us as we are operating with a limited staff.
⋅ We are disinfecting all surfaces and door handles even more frequently than before.
⋅ Employees who feel ill are instructed to stay home and consult their healthcare providers.
⋅ We recommend everyone wash hands frequently, cover your cough, and use hand sanitizer.
⋅ In the lobby and throughout the clinic, we are encouraging all people to maintain distance of 6 ft. or more between others when able.
⋅ If the lobby becomes crowded, please let the receptionists know you are here and then wait outside or in your car.
⋅ We are encouraging all clients not scheduled for an appointment (tech appointments, picking up meds or food, etc.) to stay in the car and call to pay over the phone, we will send someone out with the meds/food or to bring your pet inside and back out to you.