Your pet is more than a companion, they’re a member of your family. At ATX Animal Clinic, we embrace this idea. Our staff not only respects the human-animal bond, we feel that doing so is an integral part of providing quality veterinary care and building trust with our clients (both the 2 legged and 4 legged kind).
When you and your pet visit our clinic, special support and attention is paid to the human emotions and interpersonal relationships at hand. We’ll work with you in a calming environment to devise the best course of action, without pressure or intimidation. Our “Bond-Centered” strategies help make your pet’s visit as stress-free as possible, more enjoyable in the future, and offer a holistic approach to the family-pet-veterinarian dynamic.
Keeping your pet happy and healthy, while treating them like family is the ATX goal.
Our history goes back a decade to when Dr. Steve Harris started Austin Veterinary Center. Over the years, Dr. Harris’ passion for the welfare of all animals helped him develop a rapport with the community, and the center developed a reputation for high quality veterinary service in Austin.
With Dr. Harris’ retirement in 2018, the facility changed hands and is now under the direction of Dr. Robert Pieratt. While the name and branding have changed, Dr. Rob (as his clients call him) is dedicated to continuing the same level of high quality, preventive, compassionate pet care and excellent customer service that Dr. Harris instituted at the clinic.
At the core of our practice is the belief in preventative veterinary care. Responsible and engaged veterinary health care can help extend a pet’s life expectancy. We offer a variety of packages that are designed to provide age-appropriate, individualized care for your pet.
If your pet needs any kind of tests, we also have on-site diagnostic and laboratory facilities. Our exam and surgical suites all feature state-of-the-art technology, and our professional veterinary technicians and staff are meticulously trained in all aspects of nursing care.
From beginning to end, we at ATX Animal Clinic are here to help make your pet’s life as happy, healthy and comfortable as it can be.
And if that doesn’t get you to come in, we offer dog biscuits and cat treats on Fridays.
As the owner of ATX Animal Clinic, Dr. Rob endeavors to provide a high standard of care to all of our patients. We are here to provide care for your furry friends throughout their lifetime, treating the whole pet, not just when they’re sick. Meeting your pets’ needs will likely include preventative care, maintaining consistent year-round heartworm/flea/tick prevention, dentistry, nutrition consultation and maintenance, regular wellness check-ups, surgeries, treatment of acute illness and managing ongoing chronic conditions.
Our team at ATX Animal Clinic is committed to ensuring that our clients have peace of mind knowing that their pets are in the best hands and receive the gold standard of care in our modern, safe and comfortable facility. In order to honor these standards and expectations in our practice, we have set policies according to and per recommendations of the AVMA, AAHA, and CAPC in order to uphold our core values and provide a safe environment for all pets.
We value our KIND and COMPASSIONATE environment.
Payment for all services and products is due at the time of service. We accept cash, checks, Visa, MasterCard, AMEX, Discover, and CareCredit. A 2.5% fee will be assessed from our payment processor on any credit card or debit card charges. No fees are added for payment by cash or check. Please note that if appointments are missed without calling 24 hours in advance, we will require a $65 deposit for future bookings. Appointments where 2 or more animals booked for new clients will require a $65 deposit for each. 25% down payments are required for all surgeries; this is non-refundable.
In order to maintain the Veterinarian-Client-Patient Relationship as defined by the AVMA, and to ethically provide the best care, Dr. Rob requires a minimum of one well visit and exam per pet every 12 months. For patients who require maintenance medication, more frequent visits and blood panels may be required in order to refill medications. Please allow up to 48 business hours to fill prescriptions, although many can be filled same-day.
Heartworm testing should be part of your pet’s regular preventative care plan, testing annually. Most dogs should be tested annually unless doses were delayed or missed- then follow-up testing should be done sooner.
A SINGLE mosquito bite can transmit this deadly disease. It is VITAL to your pet’s health that heartworm preventative is given consistently and on time each month.
Puppies are typically tested at their 1 year well visit. Rescues/adopted dogs should be tested at 6 months post-adoption.
We are currently offering two appointment options:
1) CURBSIDE: you may call upon arrival and a tech will meet you at your vehicle to retrieve your pet. The doctor will perform an exam and call you to discuss treatment options. Payment will be taken over the phone and your pet will be returned to you along with any medications, food, etc.
2) IN-CLINIC: you may accompany your pet into the exam room, as before. Please note that you will be asked to wear a mask. If you do not have a mask, one will be provided for you. We also ask that you try as much as possible to maintain a 6 foot distance from other clients, staff, etc. All employees will be wearing masks and all techs/doctors will be wearing gloves.
If you opt for an in-clinic appointment and the lobby becomes crowded, please let the receptionist know you are present and wait outside or in your vehicle until we can get you safely into an exam room.
We are taking employee temperatures daily and asking employees who feel ill to self-isolate at home and contact their healthcare provider.
In addition to our pre-existing sanitation protocol, we are now sanitizing door knobs, pens, clip boards, etc. between each client.
We are encouraging all clients not scheduled for an appointment with the veterinarian (i.e., tech appointments, picking up meds/food, etc.) to stay in the car and call to pay over the phone. We will send someone out with the meds/food or to bring your pet inside and back out to you.
We are also now offering Saturday hours by appointment.